Our Mission.

Give everyone in america a friend who is there anytime, anywhere.

Using the power of audio and human companionship to create deep and engaged relationships in an increasingly fragmented and isolating world.

Our Purpose.

Our responsibility begins with broadcast radio; we are available free over the air to all.

As the number one audio company in the U.S., and the largest broadcast radio company, the most important responsibility we have is to the communities we serve.

Our purpose is to change the world through the power of audio, using our multiple platforms and diverse content to connect people through companionship, compelling storytelling and service to our communities.

We are committed to cultivating and fostering diversity at every level of our company to ensure that we reflect our broad and diverse audiences across the many communities in which we live and work.

Broadcast radio is the most trusted medium in America – and iHeartMedia is the most trusted radio company. 79% of Americans value the opinion and perspectives of their favorite radio DJ/personality and believe radio is two times more trustworthy than social media.

As the nation’s largest broadcast radio company, our focus on targeted local programming and the deep connection on-air personalities have with listeners has led to iHeartRadio being considered the most trusted name in radio.

TRUSTED SOURCE OF INFORMATION

As federally-licensed entities, iHeartMedia’s 850+ radio stations are required to operate as public trustees of the nation’s airwaves. Every one of our stations takes seriously its duty to serve its local communities and operate, as we must -- and as we desire -- “in the public interest.”

In addition to the many voluntary ways iHeartMedia’s stations improve, inform and safeguard the lives of our local listeners, iHeartMedia operates its stations in compliance with extensive federal regulations designed to ensure, among other things, that: (1) listeners are not exposed to obscene content; (2) listeners are not misled, including by hoaxes or intentionally rigged or slanted news coverage; (3) children are not exposed to indecent or profane content (which is prohibited between the hours of 6 am and 10 pm); (4) listeners have ready access to rules and limitations governing on-air contests; (5) listeners are informed whenever on-air content has been sponsored and who that sponsor is, be it a political ad or entertainment content; (6) political candidates have nondiscriminatory access to our airwaves; (7) listeners are notified which station they are listening to, and instructed on how to participate in a station’s license-renewal process. Additionally, every one of iHeartMedia’s stations maintains a public file that is accessible online.

Our Values.

Our values serve as a roadmap for the company and for our employees, and help us achieve our business goals while creating a company culture that sets the tone for how we operate.

values

Community Outreach.

Our presence in, and responsiveness to, our communities enables us to deliver on our mission to give everyone in America a friend whenever they need one – especially in times of need.

Serving all of our communities across America is the core of what we do, and we place great emphasis on serving the neighborhoods and communities in which we live and work through our diverse portfolio of platforms and assets – broadcast, digital, podcasts, personalities, influencers, social, live events and more. iHeartMedia is dedicated to inspiring and creating positive change that improves the lives of others. The company's community programs are built on the idea that through public awareness and education we give Americans enough information for them to make informed decisions around important public issues.

Local Advisory Boards

Local Advisory Boards (LABs) play an integral role in guiding iHeartMedia’s support of the most relevant issues impacting individual communities. iHeartMedia’s LABs bring together community representatives with broad-based expertise. Quarterly meetings serve as a forum for iHeartMedia executives, local communities, government and educational leaders to discuss issues and solutions in an open, collegial environment. The diverse boards in each market carefully monitor public opinion and assist iHeartMedia teams in identifying and implementing projects that enable meaningful public service in each community. For over 15 years, these Local Advisory Boards have improved iHeartMedia’s ability to effectively collaborate with community partners to meet important local needs.

Hyper-local engagement

Over the course of every year, iHeartMedia supports hundreds of local nonprofit organizations through:

  • MEDIA INVENTORY in the form of radio and digital PSAs and weekly long-form public affairs shows addressing specific local concerns
  • TAKING ACTION– on air, digitally and on-site with its employees and personalities in communities facing disasters
  • CHAMPIONING THE MISSIONS of various nonprofit groups
  • ADVOCATING THE ISSUES engaging local officials and decision makers through their Local Advisory Boards
  • SUPPORTING LOCALLY SIGNIFICANT EVENTS like walkathons, fundraising events and supply drives

iHeartMedia Communities

iHeartMedia Communities, the community engagement division of iHeartMedia, Inc. launched in 2011, serves to focus the company's ongoing efforts by adding a layer of resources and commitment to address critical issues affecting the local communities we serve and to streamline all philanthropic commitments, ensuring consistent focus and messaging across all divisions and departments. iHeartMedia Communities amplifies the most pressing concerns facing each local community we serve and adds additional support and focus for stations working to address these local needs.

The company’s local and national campaigns primarily fall into these categories: Family & Social Impact, Education & Literacy, Health & Wellness, Music & Arts and Disaster Response.

family

iHeartMedia addresses topical issues that will spur positive impact in local communities across the country.

education

Education is at the heart of countless critical issues facing many Americans. iHeartMedia. Communities is committed to shining a light on the importance of education and literacy by empowering young people to take control of their future; supporting local schools; enabling teachers; and providing the tools and educational services desperately needed in underserved areas of our country.

environment

Environment

HeartMedia continually looks for ways to rally the communities in which we live and work to protect the environment and to conserve energy and natural resources. From Public Service Announcements to local long-form shows and live events, local radio stations focus use their platforms to inform and educate its audiences and incite action.

health

iHeartMedia works with an array of health-related organizations to bring attention to key health issues while promoting the importance of living an active and safe lifestyle. By addressing specific issues afflicting the U.S. population we hope to improve the overall physical, mental and social well-being of our listeners, employees and those in the communities in which they live.

music

iHeartMedia recognizes the power of inspiring creativity and is committed to encouraging society to embrace artistic development within their own neighborhoods. Through an array of local and national programs, we emphasize the importance of art and music education and the benefits of fostering imagination. It is our mission to improve and increase access to the arts across the United States.

Disaster Assistance and Response Plan

police
people

iHeartMedia plays a critically important role in our communities when disasters or traumatic events occur. During these times of crisis iHeartMedia is essential to the lives of local residents, with our broadcast and digital platforms often serving as the sole information source for disrupted areas — providing news and critical information on everything from storm updates and evacuation routes to food banks, rescue and medical care. Because emergency broadcasting is an important element of iHeartMedia’s role in local communities, we have implemented a significant “Disaster Assistance and Response Plan,” which includes reserves of radio transmitters, emergency power generators and other news-gathering equipment positioned in locations around the country ready to travel — before, during and after disaster strikes — to impacted communities as needed. This ensures that we are able to stay on the air and deliver critical news and information to impacted areas during the most damaging hurricanes and other natural disasters. We are dedicated to continually improving our innovative procedures around disaster response efforts to ensure that our stations are ready to react at all times and can continue to serve the listeners and communities that depend on us.

First informers: iheartmedia emergency response team

iHeartMedia has forged a deep and ongoing partnership with FEMA, which recognizes that in times of emergency, there is no more reliable source of information than local radio broadcasters. Pursuant to the “SANDy Act,” iHeartMedia is recognized as an essential service provider and must be afforded access to disaster sites to restore and repair essential services in an emergency or major disaster. By giving broadcast radio stations official status during emergencies, the SANDy Act places iHeartMedia radio stations among a statutorily-select group of “essential service providers” – also known as “First Informers”–for public safety purposes. This statute recognizes the unique and essential role of radio stations in providing critical and often lifesaving information before, during and after man-made and natural disasters.

The iHeartMedia Technical Operations Center (iTOC) and its Emergency Response Team – made up of more than 300 iHeartMedia engineers and team members – monitors operations and coordinates emergency planning and response for the company’s 850+ radio stations across the U.S. to ensure that our local communities can be served even under the most dire circumstances.

Local and nationwide emergency alert and warning capabilities

iHeartMedia and FEMA continually partner to improve local and nationwide alert and warning capabilities that are critical when disasters threaten public safety and national security.

AM broadcast radio stations are beacons of information for the public and are often the most listened-to station for news and information, especially during emergencies. Class A AM stations operate at higher power levels and with FCC-mandated interference protections that enable their signals to be received reliably by millions of listeners and at great distances – especially at night, when changes in the ionosphere permit high-power AM signals to travel much farther distances – often hundreds of miles – than is possible during the day. iHeartMedia owns and operates 18 of the country’s Class A AM radio stations and as a result covers most of the United States with these strong signals at night.

FEMA’s Integrated Public Awareness and Warning System (IPAWS) relies heavily on Class A AM radio stations for rapid, nationwide dissemination of emergency information. Seven iHeartMedia Class A AM stations have been designated and specially reinforced by FEMA to serve as Primary Entry Point (PEP) stations to the IPAWS network to provide official emergency alert and warning information to the nation in the event of major emergencies because of their reach and interference protections. FEMA has also designated iHeartMedia’s Premiere Networks for satellite-based redundancy for its PEP emergency warning system.

In 2018, FEMA collaborated with iHeartMedia to initiate an important PEP station modernization project at iHeartMedia’s NewsRadio 700 WLW-AM in Cincinnati, Ohio to improve alert and warning capabilities of FEMA's Class A AM PEP stations. WLW-AM is the second station in the country to complete the upgrade, which includes specialized sheltering capabilities, expanded broadcast transmission capacity, and sustainable power generation to withstand virtually all types of hazardous events.

National Community Partners

  • (RED)
  • Make-A-Wish
  • 100 Roofs PSA
  • Milken Institute
  • 9/11 Day
  • Musicians on Call
  • American Heart Association
  • National Alliance for Mental Illness
  • American Red Cross
  • National Police Week
  • AMEX Small Business Saturday
  • National Summer Learning Association
  • Big Brothers Big Sisters
  • No Kid Hungry
  • Blessings in a Backpack
  • NOAC
  • Bob Woodruff Foundation
  • Outnumber Hunger
  • Child Mind Institute
  • Peace One Day
  • Childrens Miracle Network Hospitals
  • Peacemaker Corps. Association
  • City of Hope
  • Police Week
  • Crisis Textline
  • Project Yellow Light
  • Department of Homeland Security
  • Prostate Cancer Foundation
  • DoSomething.org
  • Red Nose Day
  • Easter Seals
  • Robin Hood Foundation
  • Erase MS
  • Rock the Vote
  • Exploring the Arts
  • Ryan Seacrest Foundation
  • Fire Family Foundation
  • Stand Up To Cancer
  • GLAAD
  • Take Your Daughters & Sons To Work Day
  • Global Citizen
  • Thank America's Teachers
  • Green Light Fund
  • The Ad Council
  • Green Schools Alliance
  • The Partnership for a Healthier America
  • Habitat For Humanity
  • T-Mobile Changemaker Challenge
  • Hi, How Are You? Project
  • Together for Safer Roads
  • I am a voter
  • UNCF
  • It's On Us
  • Understood.org
  • Janie's Fund
  • United Cancer Front
  • JED Foundation
  • United Negro College Fund
  • Kode With Klossy
  • We Day - Free the Children
  • Let Girls Learn
  • WomenHeart
  • L'Oreal Women of Worth
  • World Aids Day
  • Lupus Research Alliance
  • YMCA
  • St. Jude Children's Research Hospital

Annual Community Impact Report

iHeartMedia publishes an annual community impact report that provides a snapshot of the contributions made by iHeartMedia’s employees and 850+ broadcast radio stations in the communities in which we live and work. As a company, we are very proud of our investment in the future of the thousands of neighborhoods in which we have a presence — using our unparalleled reach and local influence to address timely and relevant concerns facing our country and neighborhoods.

iHeartImpact

iHeartIMPACT is a new philanthropic division of iHeartMedia that harnesses the power of advertising and channels it into tangible social change; utilizing media dollars to support nonprofit organizations globally. Our mission is to improve the quality of life for millions of Americans by leveraging advertising dollars to positively impact the communities in which we live and work.

People

iHeartMedia’s community efforts are overseen by Wendy Goldberg, the company’s Chief Communications Officer and a designated Corporate Officer and member of the company’s Operating Committee.

Corporate Culture of Inclusion.

Prioritizing diverse programming & inclusive workforce.

At iHeartMedia, Inc. inclusion is key to our success. Serving 91% of the population monthly means that we reach and serve almost every community in America, and we need that same diverse representation guiding our company decisions. Inclusion is about letting people in -- and eliminating barriers that may keep people out. Inclusion is also about people working together, creating solutions for our many programming and advertising partners across our multi-media assets.

iHeartMedia is committed to cultivating diversity throughout our company. We strive to create an inclusive culture which includes and supports gender identity, sexual orientation, race, ethnicity, religion, socioeconomic background, age, disability and more – a culture that reflects the diversity of the many audiences we serve.

It is our mission to foster and embrace a culture that empowers our employees of all backgrounds at every level of our company to grow through creativity, curiosity and constant innovation in our ever-changing industry.

Workforce Diversity

Creating an inclusive organizational culture is a key goal at iHeartMedia and is closely aligned with our business objectives. Workforce diversity, when defined as inclusion, drives a commitment to embrace our differences while creating solutions which serve both our partners and our listeners. We embrace those differences, and consider them to be one of our greatest strengths.

We are dedicated to attracting and developing an inclusive and talented workforce that will create and deliver a broad spectrum of content for our diverse audiences across our multiple platforms and live events. We encourage company-wide input as part of our company’s key organizational values, and continually provide opportunities for our team members to offer recommendations, insights and key learnings, as these are often representations of the diverse communities in which we live and work. We also value and ask for employee feedback when making creative and strategic business decisions.

Diversity in radio programming

iHeartMedia seeks quality radio programming that appeals to the interests and views of all of our listeners, and we believe in delivering a lineup of on-air personalities that represents the diversity, opinions and perspectives of our many audiences. Our company purpose is to connect people through companionship and compelling storytelling, and the main way that we do that is through our personalities -- all of whom represent the specific communities they serve. As a company we celebrate the opinions and differences that make our world unique, and the common element at all of our local stations is that our personalities are relatable and understand the specific interests and concerns of the people they are connecting with.

Diversity in live events

iHeartMedia produces over 20,000 local events every year that represent the diverse communities we serve. Additionally, iHeartMedia’s nationally produced tentpole concerts are a representation of the collective audiences we reach. In fact, the main purpose of the annual iHeartRadio Music Festival is to bring together the most diverse group of artists and fans across all genres of music to unite around their common passion — music.

Focus on veterans

For the last seven years, iHeartMedia has been committed to addressing veteran unemployment and employment retention. To address the national veteran unemployment crisis, iHeartMedia launched the largest public service campaign in its history — iHeartRadio Show Your Stripes, which helps returning veterans find jobs. As a company, we also actively recruit and aim to hire veterans, as we recognize their highly-specialized skills and training.

Additionally, iHeartMedia also participates in the Air Force’s Education with Industry (EWI) program. Through first-hand experience, the chosen officer will gain an understanding of iHeartMedia’s organizational structures, management methods, technology, operational methods and leadership perspectives.

Lastly, for the last two years iHeartMedia has produced iHeartCountry One Night For Our Military -- an intimate performance for our military at the iHeartRadio Theater in Los Angeles, California. The country show is also broadcast across iHeartMedia's Mainstream Country radio stations on Veteran's Day.

Employee Training & Compliance

At iHeartMedia we invest in employee training and compliance programs that give our employees the tools and information needed to make better decisions and to work more collaboratively as a team. Every iHeartMedia employee must engage in a series of extensive training modules throughout the year that include anti-harassment training, code of conduct and business ethics.

Anti-harassment policy

iHeartMedia is committed to providing a work environment that is free of harassment. The Company prohibits all forms of harassment against applicants and employees based on any legally recognized basis, including, but not limited to: race, color, age, sex, sexual orientation, gender identity or expression, religion, physical or mental disability, pregnancy, ethnicity, national origin or ancestry, marital status, veteran status, uniformed service member status, genetic information or any other legally protected classification or status in accordance with applicable federal, state and local laws. All such harassment is prohibited.

Our anti-harassment policy applies to all persons involved in our operations and prohibits harassing conduct by any employee of iHeartMedia, including nonsupervisory employees and supervisors. This policy also protects employees from prohibited harassment by third parties, such as vendors, clients or contractors.

Complaint procedure

iHeartMedia expects that all employees conduct themselves professionally and appropriately and takes all reports of discrimination and harassment very seriously. Any employee who believes that he or she has been subjected to prohibited harassment, discrimination or retaliation by a co-worker, supervisor, agent, client, vendor or customer of iHeartMedia, or who is aware of such harassment, discrimination or retaliation of others is strongly encouraged to report such incidents.

Discipline

After a report is received, a thorough and objective investigation will be undertaken. If a complaint of prohibited harassment or discrimination is substantiated, appropriate corrective action, up to and including suspension and/or termination of employment, will be taken.

Improving the lives of others.

Radio is synonymous with community. It is our employees’ passion and dedication that drive our success and build our communities and help make the world better for us and future generations.

We work to serve our communities through music, information and companionship and hire people who are effective communicators and share our purpose of improving the lives of children and families across the U.S. through our airwaves and other platforms.

We employ thousands of people across America who have dedicated their careers to serving the public — donating millions of volunteer hours annually, helping to raise billions of dollars for a countless number of organizations and remaining on the front line when natural disasters occur.

Of the many strengths that iHeartMedia possesses, none is more valuable than our people. The commitment of our employees to serving the people in the communities in which they live and work is at the heart of our company.

Iheartmedia disaster relief fund

In times of greatest need, our employees act as first responders -- often leaving their homes and living in studios for days, sometimes with family members, and with limited food and rest, to serve their listeners and communities at times when it is needed most. Our team’s efforts during disasters truly highlight the commitment of our people and our company to the communities they serve.

iHeartMedia established the iHeartMedia Disaster Relief Fund in 2005 to aid the families of our own team members who are impacted by natural disasters. The Fund is available to support iHeartMedia employees who require assistance as the result of a declared natural disaster, such as a tornado, flood, earthquake or hurricane.

Local spirit day of service

We believe that we have a profound obligation to help shape the way our entire company — from our markets to individual stations and talent across our multiple platforms interacts, educates and connects with the public and we have made it a company priority to use our reach into communities, our unparalleled connection to our listeners and our broad array of assets to positively touch the lives of others. Every full-time iHeartMedia employee receives one additional paid leave day each calendar year to volunteer at an organization of their choosing.

Public Service Announcement Oversight

iHeartMedia will only support charities and other non-profit organizations that:

  • Are not involved in the abuse of human rights
  • Do not have employment policies or practices that discriminate on grounds of race, sex, creed, sexual orientation, religion, gender, disability or age
  • Do not discriminate unfairly in the allocation of their support according to race, creed, sexual orientation, religion, gender, disability or age
  • Are not involved in gambling, recreational or illegal drugs, tobacco, weapons or alcohol (with the exception of those charities and organizations specifically dedicated to tackling addiction or drug abuse)
  • Do not cause harm to animals for the purposes of either sports or entertainment
  • Do not have activities which involve significant damage to the environment
  • Fully disclose all relevant corporate and personal conflicts of interest

Environmental.

Protecting the future of our planet.

At iHeartMedia our commitment to the environment spans every area of our business and we are continually looking for ways to reduce our environmental footprint at our stations, executive headquarters and at our live events, and to model the proper behaviors for our employees. Additionally, we support of number of nonprofit organizations that are changing the world by helping solve pressing issues facing our planet.

Greener offices/studios

  • iHeartMedia executive offices are LEED certified.
  • LED REFIT: iHeartMedia routinely conducts opportunity assessments to reduce electricity usage. In 2020, iHeartMedia will begin replacing fluorescent lighting with LED lighting across its facilities to reduce power consumption and ultimately long-term waste output.
  • MDCL: iHeartMedia has implemented the use of MDCL technology which allows broadcasters to reduce the power consumption in radio transmitters during periods of low audio activity or silence -- resulting in a 25% reduction in electricity consumption.
  • We are working to reduce the number of studios that we construct. That results in lower construction cost as well as reduced cooling and power needs which of course results in lower power consumption. Additionally, when we build or renovate existing studios we take measures to minimize our environmental footprint.

Human ENVIRONMENT – Transmitters

  • Every year we evaluate the effect of emissions from our FCC-regulated transmitters on the quality of the human environment. While at this time there are no federally-mandated radio frequency exposure standards, iHeartMedia complies with several non-government organizations which have all issued recommendations for human exposure to RF electromagnetic fields.

On-air media support

iHeartMedia addresses environmental issues on-air through both nationally- and locally-targeted public service announcements, long-form programming and podcasts.

Public Service Announcements

While we currently support a number of leading environmental-focused organizations both nationally and locally, iHeartMedia will soon announce an umbrella brand for its on-air environmentally-focused initiatives, including radio public service announcements and long-form programming.

Environmental Podcast

iHeartMedia is the number one commercial podcast publisher in America and as the industry leader we are creating a slate of podcasts that will focus on an array of environmental concerns and issues as well as adding in a layer of environment-related messaging within other relevant and popular podcasts.

Privacy and Security.

Protecting our listeners’ privacy and information.

At iHeartMedia we believe it is our responsibility to respect and protect our listeners identity and personal data and we comply with all government regulations. We continually take measures to improve our security criteria and privacy tools and significantly invest in the most technologically advanced privacy systems and procedures.

Data protection

iHeart’s policy and operational implementation methodology is anchored in the National Institute of Standards and Technology (NIST) Cyber Security Framework. Policy and governance drive the use of various technologies to protect the company. These include but are not limited to: Anti-virus/malware, controls for remote access, password protection and data encryption. We regularly test people, process and technologies using internal assessments and externally through independent penetration tests and maturity assessments.

Privacy policy

It is our policy and responsibility to comply with federal and state policy laws. We publish a robust user privacy policy on our website that addresses the following areas:

  • Information collected on our platforms
  • How we use the information we collect
  • Sharing of information
  • Advertising services
  • Privacy rights, choice and access
  • Children
  • Security of your information
  • Consent to processing and transfer of information

People

The iHeart information security organization and operations are led by the Global Chief Information Security Officer (CISO). The CISO is a direct report to the CIO who is part of the senior executive team. Similarly, privacy is led by the Chief Privacy officer under the General Counsel.